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Phone FAQs
1How does Green Mobile route my calls?
2Can I CPS any line?
3Is there any reduction in line quality?
4How are calls billed?
5Can I make premium rate calls?
6If I don't want to use this service for a particular call?
7How long does it take to set-up?
8What are non-geographic and premium-rated numbers?
9How do Green Mobile keep their rates so low?


Answers
1How does Green Mobile route my calls?
Using CPS (carrier pre-selection) which means you don’t need smart boxes (no more call leakage) or PBX programming – BT will route all calls via Green Mobile at the local exchange.
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2Can I CPS any line?
CPS works on BT lines only, except for BT's Low User scheme and BT payphones. Featurelines require a special BT form to be completed.
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3Is there any reduction in line quality?
Green Mobile only use tier 1 network providers so their wont be any reduction in line quality.
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4How are calls billed?
Calls are billed per second and not rounded up to the nearest penny.
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5Can I make premium rate calls?
Green Mobile automatically bar premium rate calls to protect customers from fraudulent use of their lines. If you are required to make premium rate calls this bar can be removed.
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6If I don't want to use this service for a particular call?
All you do is dial 1280 before the number you wish to call and it will be routed back via your main line provider e.g BT
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7How long does it take to set-up?
It take 10 working days from receiving your application (both calls & line rental)
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8What are non-geographic and premium-rated numbers?
They are numbers that do not specify the physical location of the number being called. For example, if you were calling an 0121 or 0161 number you would know you were calling numbers based in the Birmingham or Manchester area.
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9How do Green Mobile keep their rates so low?
Green Mobile buy bulk usage from several major carriers, including BT Wholesale. We use the most advanced technology available to route calls through the system allowing us to obtain the best rates from those companies at all times. Our level of efficiency and low overheads contribute to the maintenance of our rates. Green Mobile's rates are generally stable, and although can change, usually this would be a reduction.
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